Here's a situation my wife and I run into on a fairly regular basis. We have small children. We like to go out to eat. These two seemingly simple concepts are sometimes not really all that compatible. With that in mind, we try to minimize any drama. And we do so by going out to eat early.
By walking in to the restaurant when it's not crowded, we generally get faster service, the kiddos remain happy, and everyone has a pleasant experience. However, there are certain restaurants that seem to not know what to do with people who like to eat dinner at 4:30.
Just a heads up for any people in the restaurant business. If I walk in to your establishment at 4:30 and ask for a table for four, and you make me wait ten minutes to sit down, I'm not coming back. I might even leave right then. If I look around and see three or four occupied tables among a sea of unoccupied settings, and you don't seat me right away, I'm furious right off the bat.
And let me make another thing perfectly clear: I don't care if it's shift change. If thirteen people called in sick, and you're having a shitty night, I'll be happy to bear with you. But if this is a daily occurrence, and you haven't figured out how to schedule your employees without penalizing your customers, maybe don't stay open between lunch and dinner.
And anyone who says, "Hey, what's the big deal? It's ten minutes..." clearly hasn't had to sit in the lobby of Red Lobster next to the lobster tank with a 6 year old and a 2 year old...
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